FAQs
Frequently Asked Questions (FAQ)
1. What products does Yegg offer?
Yegg specializes in premium, Apple-certified iPhone charging cables designed to ensure durability, reliability, and fast charging capabilities. Our range includes various lengths and styles, including our popular premium braided cables.
2. How can I place an order on Yegg's website?
Placing an order on our website is straightforward. Browse our products, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
3. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also support payments via PayPal for your convenience.
4. How long will it take to receive my order?
Orders are typically processed and shipped within 1 to 2 business days from the in-stock date. Shipping times vary depending on the shipping method selected at checkout. For detailed information, refer to our Shipping & Delivery page.
5. Do you offer free shipping?
Yes, we offer free standard domestic shipping within the contiguous United States for orders weighing 16 ounces or less.
6. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
7. What is Yegg’s return policy?
We are confident in the quality of our products and offer a 30-Day Money Back Guarantee. You can return items purchased within 30 days for a full refund. For more details, please visit our Return Policy page.
8. What should I do if I receive a defective product?
If you receive a defective product, please follow these two easy steps:
- Check Eligibility: Review our warranty policy to ensure your item(s) qualify.
- Submit a Ticket: Provide proof of purchase (order number), a description of the issue, and a photo or video illustrating the problem. Submit your ticket via our customer support portal. For more information, visit our Warranty page.
9. How does Yegg handle warranty claims?
We offer a 2-year limited warranty on our products, ensuring they are free from defects in materials and workmanship under normal use. For detailed information, visit our Warranty page.
10. Do you ship internationally?
Yes, we ship to various international locations. Please note that USPS First Class Mail International does not offer global tracking information. International orders may be subject to customs processing and additional charges, which are the responsibility of the recipient.
11. Can I cancel or modify my order?
We strive to process orders quickly, but if you need to cancel or modify your order, please contact our customer service team at support@yegg.com as soon as possible. We will do our best to accommodate your request.
12. How can I contact Yegg’s customer service?
If you have any questions or need assistance, you can contact our customer service team at support@yegg.com. We are committed to providing exceptional customer service and will respond to your inquiry as soon as possible.
13. Are Yegg’s charging cables compatible with all Apple devices?
Our Apple-certified charging cables are designed to be compatible with a range of Apple devices, including iPhones, iPads, and iPods. Ensure that you select the correct cable type for your specific device model.