Warranty
Warranty Policy
At Yegg, we take pride in the quality and craftsmanship of our Apple-certified charging cables. We are committed to ensuring that our customers are fully satisfied with their purchases. If you encounter any issues with our products, our warranty policy is here to assist you.
2 Easy Steps for Your Warranty!
To utilize your warranty, first check the eligibility of your item(s) by thoroughly reviewing our warranty policy below. If your product qualifies, proceed to submit a ticket. When submitting a ticket, please provide proof of purchase, such as your order number, and include a detailed description of the issue along with a photo or video illustrating the problem. Once you have all the necessary information, submit your ticket via our customer support portal.
Yegg 2-Year Limited Warranty Policy
This policy outlines the terms and conditions governing our 2-year limited manufacturer warranty for products purchased on www.yegg.com and through authorized sellers. Please read carefully to understand the coverage and exclusions.
Eligible Purchases:
Our 2-year limited warranty applies to products purchased through:
- Yegg.com online store.
- Authorized listings by Yegg on Amazon and eBay.
Warranty Exclusions:
The warranty does not cover:
- Normal wear and tear from daily use.
- Misuse, mishandling, or accidents.
- Damage due to unauthorized repairs or modifications.
- Products not manufactured by Yegg.
- Purchases from unauthorized third-party sellers.
- Specialized collections such as leather products may have different terms.
Warranty Coverage:
Our warranty guarantees that Yegg products are free from defects in materials and workmanship under normal use for two years from the date of purchase. This warranty is non-transferable and applies only to the original purchaser. If a defect arises during the warranty period, Yegg will repair or replace the defective product free of charge.
- Defects must be a result of manufacturing errors. Accidental damage, improper installation, or normal wear and tear are not covered.
- If a replacement is provided, the warranty for the new product continues from the original purchase date.
Warranty Limitations:
To the extent permitted by law, the warranty and remedies provided are exclusive and in place of all other warranties and remedies. Yegg disclaims all statutory or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and against hidden defects. In jurisdictions where statutory or implied warranties cannot be waived, such warranties are limited to the duration of this express limited warranty and limited to replacement services.
Some jurisdictions do not allow limitations on the duration of implied warranties or the exclusion or limitation of certain types of damages, so these limitations may not apply to you.
Submitting a Warranty Claim:
If you need to submit a warranty claim:
- Contact us via our support portal with the necessary details and documentation.
- In certain cases, we may require the item(s) to be returned for inspection. Do not dispose of the item(s) until the warranty process is finalized, as doing so may void the warranty.
For More Information:
- For any inquiries regarding our warranty program or assistance with a warranty claim, please contact our customer support team.
- Please be aware that all final sale and promotional items are not eligible for returns, exchanges, or warranties.
Special Collection Warranty – Premium Braided Charging Cables:
The Premium Braided Charging Cables come with a lifetime limited warranty, covering defects in materials and workmanship under normal use.
Warranty Terms for Premium Braided Charging Cables:
- This warranty covers only the original retail purchase.
- Natural wear resulting from normal use, including fraying and connector issues due to frequent usage, is not covered.
- Misuse, neglect, abnormal wear, or commercial use voids the warranty.
Care Instructions:
- The Premium Braided Charging Cables are designed for durability, but excessive bending or pulling can damage the internal wiring.
- Avoid exposing the cables to extreme temperatures or moisture.
- Handle the cables with care to extend their lifespan.
Contact Information for Warranty Claims:
- For assistance, please email our specialized support team with a brief description and photo of the defect.
- Each Premium Braided Charging Cable comes with a unique identification code; ensure to keep this for authentication.
Thank you for choosing Yegg. We are dedicated to providing you with exceptional products and customer service. If you have any questions or need further assistance, please don’t hesitate to contact us at warranty@yegg.com.